Dynamics 365 Field (Service) of Dreams

Earlier this year, I watched the MLB game between the New York Yankees and the Chicago White Sox on the “Field of Dreams” field in Iowa. This got me thinking about the perfect “pitch-catch” scenarios between Dynamics 365 Field Service and Dynamics 365 Customer Service…what brought this thinking on I’m not sure. Maybe, it was…

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Microsoft Named a Leader in Worldwide Manufacturing Field Service Management

“Out here in the fields, I fight for my meals” – The Who (and Microsoft, when referencing their Field Service Management strategy) Aside from referencing an all-time great song, Baba O’Riley, let’s talk about how Microsoft has absolutely embodied that opening lyric in their Field Service strategy over the past few years. Dynamics 365 Field…

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Microsoft Named a Leader in Field Service

Another Magic Quadrant, another “Leader” title for Microsoft. Technology in the Field Service Management arena shows no signs of slowing down, and Gartner does a great job assessing the “future needs of end users” in the market, as well as how well vendors are equipped to handle those needs. For those interested in reading the…

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Dynamics 365 Customer Service & Field Service: 2021 Release Wave 1

Federated Knowledge Search dynamics 365 customer service

Earlier this week, we discussed new features coming to Dynamics 365 Commerce from 2021 Release Wave 1. In today’s blog post, we’re going to hit on some of the new features and functionality Users can expect to see in Dynamics 365 Customer Service and Dynamics 365 Field Service. So without further ado, let’s get down…

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