Microsoft Named a Leader for CRM Customer Engagement Center

Magic Quadrant CRM Customer Engagement Center

Another feather in the cap, notch in the belt, ace in the sleeve… whatever you want to call it at this point. Microsoft has earned the “Leader” designation in another Gartner Magic Quadrant, this time for CRM Customer Engagement Center. Like other technologies, this continues a bit of a streak for our Redmond friends, marking…

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Dynamics 365 Customer Insights Available Now

Customer Insights view

Microsoft’s focus on continually improving and adding value to its robust collection of business applications is perhaps most clear on the Dynamics 365 platform. In that spirit, Dynamics 365 Customer Insights became generally available last week! For anyone that isn’t familiar with Customer Insights from the Public Preview, it packs a bevy of features centered…

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