Exploring the New Capabilities of Copilot in Dynamics 365 Commerce
Retail and e-commerce is continuously evolving, and this is largely driven by rapid advancements in technology. At the forefront of this evolution is Microsoft Dynamics 365 Commerce, providing tools that streamline operations and enhance customer experiences. The latest of these updates include the new Copilot features that are set to revolutionize the way businesses operate. …
Read MoreDynamics 365 – Send a Customer Case with Azure SMS
One of the most common customer service practices is to notify the customer when they have submitted a new incident with the incident number and a message about the expected resolution time. Historically this was done with an email sent to the customer’s email address for their tracking purposes, but that was so 2010! It’s…
Read MoreA Look at D365 Project WIP Reporting: Budget vs. Actual
In our past virtual session, “A Look at D365 Project WIP Reporting: Budget vs. Actual” with Judi Irion, we dove into the options for managing budgets in Dynamics AX/365 Project Management and Accounting. We also explored solutions for tracking project WIP reporting for service-oriented organizations, focusing on comparing budgeted versus actual hours and amounts. Additionally,…
Read MoreFactory of the Future: Exploring Sensor Data Intelligence for Microsoft Dynamics 365 Supply Chain Management
As the manufacturing world looks to improve the resilience of its supply chain, an important aspect to consider in the process is the reliability and predictability of its assets and infrastructure. Sensor Data Intelligence from Microsoft seeks to help bridge the gap and equip organizations with the capabilities needed to build on the IoT (Internet…
Read MoreDynamics 365 Field (Service) of Dreams
Earlier this year, I watched the MLB game between the New York Yankees and the Chicago White Sox on the “Field of Dreams” field in Iowa. This got me thinking about the perfect “pitch-catch” scenarios between Dynamics 365 Field Service and Dynamics 365 Customer Service…what brought this thinking on I’m not sure. Maybe, it was…
Read MoreFixed-price Revenue Recognition in D365: A Guide to Success Part 2
If you’ve tuned in to Part 1 of this blog series, we discussed how we can configure the Project management and accounting module in D365 to perform project estimation and fixed-price revenue recognition. In Part 2, we will review the tools provided to perform the estimation itself and how the system will post the revenue…
Read MoreFixed-price Revenue Recognition in Dynamics 365: A Guide to Success-Part 1
Revenue recognition is a fundamental aspect in the project management realm, and this holds true in the Project management and accounting module in Dynamics 365 Project Operations as well. In this two-part blog series, we will explore key factors to consider and best practices to follow when recognizing revenue within D365. To begin, it must…
Read MoreLet’s Talk Power Automate
We recently had a client request an enhancement for their Dynamics 365 Sales opportunities and quotes to include freight charges at the product line level. While standard Dynamics 365 includes freight amounts at the Opportunity and Quote levels, our solution showcased below requires extending this functionality. Using Power Automate and Dataverse (formerly CDS), we implemented…
Read MoreMicrosoft is Making a Splash in Dynamics 365 and Copilot with the 2024 Release Wave 2
Brace yourself for a tidal wave of innovation!! The 2024 Release Wave 2 for Microsoft Dynamics 365 brings an abundance of new features designed to transform business operations across various applications, including Sales, Customer Service, Finance, Supply Chain Management, and more. These updates are crucial for your business, as they can significantly drive growth if…
Read MoreMulti-Factor Authentication (MFA) is Required by Microsoft for Azure Users
Microsoft has recently announced a significant security update in their latest blog post, “Microsoft will require MFA for all users in Azure” While the article touches on the changes, it doesn’t fully dive into the specifics or the broader impact it has on users. In this post, we will explore additional sources to provide an…
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