Artificial Intelligence in Dynamics 365: Insights from the Dynamic Podcast Buddies

On the latest season of Dynamic Podcast Buddies, Savanna and Bobby dive headfirst into the topic everyone is buzzing about… Artificial Intelligence. From AI agents to AI-powered marketing to the ethics behind automation, this season breaks down how AI is reshaping business as we know it.

This blog gives you a sneak peek into each episode, but for the full experience, stories, laughs, and insights, you’ll want to watch the episodes yourself!

Tariffs & Turbulence: How AI Is Reshaping Global Trade Strategy

In Episode 2, we not only tackle the world of AI but also the equally explosive topic of tariffs, a word we’ve all heard nonstop over the past year. With shifting regulations, disconnected systems, and siloed data, compliance is becoming increasingly complex for global supply chains.

But with AI and Microsoft Copilot, organizations finally have the tools to move from reactive chaos to proactive clarity.

In this episode, we explore:

• Why missing or outdated tariff, COI, or valuation data disrupts global operations
• How manual processes and disconnected systems create compliance blind spots
• How Copilot Agents can automate denied-party screening and retrieve necessary documents
• The power of using SharePoint as a centralized, trainable knowledge hub
• Small, actionable ways to streamline one compliance process with AI

Watch the full episode: https://youtu.be/s_yrQHwQwj8

Beyond the Buzz: Rethinking AI from the Ground Up

In this episode, we welcomed Radin Mathew, AI Industry Lead at Ellipse Solutions, to unpack the difference between simply adding AI to old workflows and truly rethinking processes through an AI-native lens.

We explore why automating outdated steps isn’t enough—and how reimagining processes from scratch unlocks AI’s full value. From manufacturing to the public sector, we highlight industries ready for transformation and the misconceptions holding leaders back.

Expect real-world examples from Dynamics 365 Finance & Operations, including:

• Demand forecasting
• Fraud detection
• Automated reporting
• Intelligent, self-improving workflows

We also dive into how Microsoft’s AI capabilities, Copilot, Power Platform, and more, are helping organizations shift from small improvements to full-scale intelligent design.

Watch the episode: https://youtu.be/-ez8x0BYhQE

AI Agents at Your Service: Virtual Agents in D365

In this episode, we break down Power Virtual Agents and how they’re revolutionizing customer and employee experiences. You’ll learn what virtual agents are, how they work, and where businesses see the biggest impact.

We spotlight real-world use cases across:

• Customer Service
• Human Resources
• IT Support
• Internal Operations

And most importantly, how these agents integrate seamlessly into Dynamics 365 to drive efficiency and streamline workflows, without losing the human touch.

Watch the episode: https://youtu.be/S7Z_iLc8L50

AI-Powered Marketing: Predict, Personalize, Perform

Discover how AI is transforming the way marketers work inside Dynamics 365 Marketing. This session explores how AI helps you target the right audience, deliver personalized content, and optimize campaigns for better performance.

We cover:

• Smarter customer journey building
• Predictive insights
• Automated content suggestions
• Real-time optimization

Whether you’re running large-scale campaigns or building your first nurture flow, AI can turn marketing from guesswork into precision.

Watch the episode: https://youtu.be/d8upDhn_bB4

Risks, Ethics & the Human Side of AI

AI brings enormous opportunity, but with that comes a huge responsibility. In this episode, we explore what responsible AI truly means within the Dynamics 365 ecosystem.

We discuss:

• Data privacy and security
• Ethical use of automation
• Bias prevention
• Human oversight vs. full autonomy
• Governance frameworks to ensure AI is used safely and effectively

It’s a thoughtful look at how organizations can adopt AI confidently—without falling into common pitfalls.

Watch the episode: https://youtu.be/tUa7Ypc9sZA

AI Isn’t the Future… It’s the Present

Artificial intelligence is evolving at lightning speed, and here at Ellipse Solutions, we’re staying ahead of the curve to bring our customers the most intelligent, impactful solutions across Dynamics 365.

If you’re curious about how AI can elevate your business, or if you’re ready to take the next step, we’d love to talk! Contact us here: https://ellipsesolutions.com/contact/