Posts Tagged ‘Virtual Agent’
Dynamics 365 – The “Power” of Virtual Agents (PVA)
We all have experienced being on the receiving end of Customer Service horror stories. If you are like myself, I would prefer to self-service and seek out answers to my own questions rather than sit “on-hold” waiting for a live customer service representative. If you have ever started a chat session with an agent on…
Read MoreDynamics 365 Customer Service Part 2: Virtual Agent
As Part 1 of our Dynamics 365 Customer Service webinar/blog series illustrated, Microsoft’s cloud-based solution enables companies to deliver and maintain a top-notch relationship with customers. In Part 2 of the series, we explore the additional capabilities made possible by D365 Virtual Agent for Customer Service. With Dynamics 365 Virtual Agent for Customer Service users…
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