Posts Tagged ‘Virtual Agent’
The “Power” of Dynamics 365 Power Virtual Agents (PVA)
We all have experienced being on the receiving end of Customer Service horror stories. If you are like myself, I would prefer to self-service and seek out answers to my own questions rather than sit “on-hold” waiting for a live customer service representative. If you have ever started a chat session with an agent on…
Read Full PostDynamics 365 Customer Service Part 2: Virtual Agent
As Part 1 of our Dynamics 365 Customer Service webinar/blog series illustrated, Microsoft’s cloud-based solution enables companies to deliver and maintain a top-notch relationship with customers. In Part 2 of the series, we explore the additional capabilities made possible by D365 Virtual Agent for Customer Service. With Dynamics 365 Virtual Agent for Customer Service users…
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