Dynamics 365 for Retail & Commerce

Microsoft Dynamics 365 for Retail & Commerce

Dynamics 365 for Retail & Commerce is a true, end-to-end, omni-channel solution made specifically for retailers.

How do I engage customers across multiple channels? How do I prevent “out of stocks”? How do we differentiate ourselves from the competition? Bring together disconnected data silos with an integrated platform that can handle the full spectrum of retail operations, from merchandising to modern point of sale, all in one place - Dynamics 365 for Retail and Commerce!

Dynamics 365 for Retail & Commerce Overview

In modern retail, the possibilities for businesses and customers to connect and interact are endless. Microsoft Dynamics 365 for Retail & Commerce industries provides a solution that enables businesses to deliver the best possible customer experience throughout the buying cycle.

A perfect customer experience starts with your employees having the tools they need. With Dynamics 365 for Retail & Commerce industries, these tools are never out of reach and come equipped with the integration and business intelligence needed to truly transform your business.

Omni-Channel Commerce

  • Modern point of sale (MPOS)
  • E-commerce
  • Order management and payment processing
  • Call Center
  • Social integration

Merchandise Management

  • Catalog management
  • Merchandising
  • Loyalty capabilities
  • Pricing and promotions

Digital Operations

  • Workspaces
  • Centralized store management
  • Supply chain and logistics
  • Store operations
  • Business intelligence
  • Hardware and payment compliance

Why Microsoft Dynamics 365 for Retail & Commerce Industries?

Today’s retailers and commerce businesses need to adapt to the rapidly changing consumer purchasing landscape. Customers in the digital age expect to browse products and reviews from their home or on their commute, and move between devices and stores without missing a beat. At the same time, digital-centric business models are pushing the bar ever higher, causing retailers to reevaluate and re-imagine the role their stores play in an increasingly connected retail landscape. With Dynamics 365, retailers gain the tools to:

Dynamics 365 for Retail and Commerce Benefits

Optimize operations with intelligent business insights

  • Get ahead of trends with well-informed merchandising decisions
  • Streamline inventory and supply chain management

Empower employees to deliver on business growth

  • Empower employees to provide outstanding service
  • Enable collaboration and information sharing

Delight customers with exceptional shopping experiences

  • Deliver frictionless omni-channel journeys
  • Get a single view of the customer
  • Personalize engagement
  • Enhance store experiences

Learn more about Dynamics 365 for Retail & Commerce!

Ready to get a more in-depth view of Dynamics 365 for Retail & Commerce? Contact us to request your personalized demonstration!

Microsoft Business Applications for Retail & Commerce

Utilize world class financial capabilities with built-in predictive analytics and intelligence to set the pace in your industry by enabling better and quicker decision making.

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Recent Dynamics 365 Retail & Commerce Blog Posts

Location profiles dynamics 365

Exploring Warehouse Management in Dynamics 365 for Finance and Operations: Exciting Details of Containerization

July 26, 2017

In a part 1 of this blog series, we reviewed the basics of Containerization: Container Types Container Groups Build Templates Containerization as a method in the Wave Template To review part 1, click here. Today we will further explore the discussion and dig deeper into the Containerization functionality.  Please remember the Containerization features are available…

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Container Types warehouse dynamics 365

Exploring Warehouse Management in Dynamics 365 for Finance and Operations: Container Types

July 5, 2017

Today’s topic is Container Types. Not to be confused with the technical code-type of a container, but the container used in the warehouse and distribution process to hold the items and “contain” them during shipment to the customer.  Containers are defined in AX to represent the boxes, bags, buckets, pallets, rolls, racks, and crates necessary…

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Field Service Inventory Valuation

Inventory in the Field and Remote Warehouses: Valuation is Vital

June 8, 2017

Field Operations Enterprises often have inventory spread across wide geographical areas, in remote warehouses, on service vehicles and even in the process of being installed. An accurate depiction of what you have (and where it) is becomes vital to accurate financials. One of the key areas to manage is Inventory Valuation. Whether your valuation method…

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