Dynamics 365 for Retail & Commerce

Microsoft Dynamics 365 for Retail & Commerce is a true, end-to-end, omni-channel solution made specifically for retailers.

This integrated or headless commerce solution is a powerful tool for businesses looking to improve their e-commerce operations and offers a wide range of benefits for businesses that sell products or services to other consumers (B2C) or other businesses (B2B).

Dynamics 365 for Retail & Commerce Overview

In modern retail, the possibilities for businesses and customers to connect and interact are endless. Microsoft Dynamics 365 for Retail & Commerce industries provides a solution that enables businesses to deliver the best possible customer experience throughout the buying cycle.

A perfect customer experience starts with your employees having the tools they need. With Dynamics 365 for Retail & Commerce industries, these tools are never out of reach and come equipped with the integration and business intelligence needed to truly transform your business.

Omni-Channel Commerce

  • Modern point of sale (MPOS)
  • E-commerce
  • Order management and payment processing
  • Call Center
  • Social integration

Merchandise Management

  • Catalog management
  • Merchandising
  • Loyalty capabilities
  • Pricing and promotions

Digital Operations

  • Workspaces
  • Centralized store management
  • Supply chain and logistics
  • Store operations
  • Business intelligence
  • Hardware and payment compliance

Why Microsoft Dynamics 365 for Retail & Commerce Industries?

Today’s retailers and commerce businesses need to adapt to the rapidly changing consumer purchasing landscape. Customers in the digital age expect to browse products and reviews from their home or on their commute, and move between devices and stores without missing a beat. At the same time, digital-centric business models are pushing the bar ever higher, causing retailers to reevaluate and re-imagine the role their stores play in an increasingly connected retail landscape. With Dynamics 365, retailers gain the tools to:

Microsoft Dynamics 365 for Retail & Commerce

Optimize operations with intelligent business insights

  • Get ahead of trends with well-informed merchandising decisions
  • Streamline inventory and supply chain management

Empower employees to deliver on business growth

  • Empower employees to provide outstanding service
  • Enable collaboration and information sharing

Delight customers with exceptional shopping experiences

  • Deliver frictionless omni-channel journeys
  • Get a single view of the customer
  • Personalize engagement
  • Enhance store experiences

Learn more about Dynamics 365 for Retail & Commerce!

Ready to get a more in-depth view of Dynamics 365 for Retail & Commerce? Contact us to request your personalized demonstration!

Unified Data

How do I prevent “out of stocks”? Organizations can bring together disconnected data silos with this integrated platform. Real time access and enhanced access to product and inventory management includes tools for managing product catalogs, pricing, and inventory levels. This helps businesses keep track of their products and ensure that they have the right products in stock to meet customer demand. Dynamics 365 for Retail and Commerce can handle the full spectrum of retail operations, from merchandising to modern point of sale, all in one place!

  • Real time data insights
  • Integrated reporting and analytics
  • AI driven decision making abilities

Scalability & Flexibility

Dynamics 365 Commerce is designed to be scalable and flexible, making it easy for businesses to grow and adapt to changing market conditions. It can be customized to meet the specific needs of each business and can be integrated with other systems such as CRM and ERP. The software is stacked out of the box with all the tools a consumer will need to you design and maintain retail websites for various standard and non-standard channels.

  • Create custom B2B sites and user specific catalogs
  • Bulk order by item, variant, and templates
  • Easy data uploads and updates between ERP and Commerce

Microsoft Power Platform Integration

Microsoft is developing and supporting tools that give the end-user endless options to elevate the software. Power Virtual Agents are scalable, intelligent conversational bots that are taking advantage of emerging technology like ChatGPT. Coupled with built-in KPI tracking, the system can start to learn from past experience to provide continuous improvement suggestions.

Power platform also provide connectors that easily allow a citizen developer to build low code/no code apps for other tasks such as product search engines, inventory checks, and category review.

Microsoft Business Applications for Retail & Commerce

Utilize world class financial capabilities with built-in predictive analytics and intelligence to set the pace in your industry by enabling better and quicker decision making.

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Recent Dynamics 365 Retail & Commerce Blog Posts

Dynamics 365 Finance & Supply Chain – Cancelling a Delivery Remainder Is Not Always Straight Forward

February 8, 2024

Everyone knows if a Purchase order line is partially received and the Delivery remainder is not going to be received, the remainder should be canceled… right?  The Delivery remainder should be cancelled especially for planned items, so planning doesn’t expect that remaining amount to be coming in. To cancel the remainder, simply go to the…

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Retail Advancements Made Possible by Microsoft D365 Copilot

January 24, 2024

The retail industry is booming and businesses are leveraging technology to navigate the ever-changing industry challenges. Microsoft has certainly taken notice and has continued to invest in developing and providing solutions powered by Microsoft Cloud for Retail. By applying recent developments in Microsoft D365 Copilot to business applications often utilized in the retail space (such…

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Customer Workflow in Microsoft Dynamics 365 Finance and Supply Chain

December 7, 2023

Microsoft has recently released an enhancement that allows for Customer changes to be approved in Workflow.  There are many business reasons for adding a layer of approval to customer record changes.  Maybe you want an approval to change the payment terms or maybe you want an approval to change the customer credit limit.  In any…

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