Dynamics 365 for Retail & Commerce is a true, end-to-end, omni-channel solution made specifically for retailers.
How do I engage customers across multiple channels? How do I prevent “out of stocks”? How do we differentiate ourselves from the competition? Bring together disconnected data silos with an integrated platform that can handle the full spectrum of retail operations, from merchandising to modern point of sale, all in one place - Dynamics 365 for Retail and Commerce!
Dynamics 365 for Retail & Commerce Overview
In modern retail, the possibilities for businesses and customers to connect and interact are endless. Microsoft Dynamics 365 for Retail & Commerce industries provides a solution that enables businesses to deliver the best possible customer experience throughout the buying cycle.
A perfect customer experience starts with your employees having the tools they need. With Dynamics 365 for Retail & Commerce industries, these tools are never out of reach and come equipped with the integration and business intelligence needed to truly transform your business.
Omni-Channel Commerce
- Modern point of sale (MPOS)
- E-commerce
- Order management and payment processing
- Call Center
- Social integration
Merchandise Management
- Catalog management
- Merchandising
- Loyalty capabilities
- Pricing and promotions
Digital Operations
- Workspaces
- Centralized store management
- Supply chain and logistics
- Store operations
- Business intelligence
- Hardware and payment compliance
Why Microsoft Dynamics 365 for Retail & Commerce Industries?
Today’s retailers and commerce businesses need to adapt to the rapidly changing consumer purchasing landscape. Customers in the digital age expect to browse products and reviews from their home or on their commute, and move between devices and stores without missing a beat. At the same time, digital-centric business models are pushing the bar ever higher, causing retailers to reevaluate and re-imagine the role their stores play in an increasingly connected retail landscape. With Dynamics 365, retailers gain the tools to:
Optimize operations with intelligent business insights
- Get ahead of trends with well-informed merchandising decisions
- Streamline inventory and supply chain management
Empower employees to deliver on business growth
- Empower employees to provide outstanding service
- Enable collaboration and information sharing
Delight customers with exceptional shopping experiences
- Deliver frictionless omni-channel journeys
- Get a single view of the customer
- Personalize engagement
- Enhance store experiences
Learn more about Dynamics 365 for Retail & Commerce!
Ready to get a more in-depth view of Dynamics 365 for Retail & Commerce? Contact us to request your personalized demonstration!
Microsoft Business Applications for Retail & Commerce
Utilize world class financial capabilities with built-in predictive analytics and intelligence to set the pace in your industry by enabling better and quicker decision making.
Recent Dynamics 365 Retail & Commerce Blog Posts
Sales Order Hold Options in Dynamics 365
Dynamics 365 offers standard functionality regarding placing and managing Sales orders on hold, encompassing everything from having a past due balance to simply needing their new shipping address. Alternatively, to place an entire account on hold, the users are given the power to place a Sales order hold on select orders or to create customized…
Read MoreDynamics 365 – Purchase Order Generated Accruals Explained
Do you ever have to figure out where an accrual came from and get so confused that it feels like the room is spinning? Don’t feel alone. Dynamics 365 Finance and Supply Chain gives you the power to configure entries to the General ledger so they are not so vague. Posting at Receipt One of…
Read MoreMajor Improvements Coming to Microsoft Productivity and Business Applications (Release Wave 1)
For the past 40 years, the user experience and core process flows of business applications including ERP, CRM, and more have remained somewhat stagnant. Don’t you think it’s time for a change? With the announcement of Release Wave 1 being executed worldwide throughout the month of April, it’s evident that Microsoft thinks the time to…
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