Dynamics 365 for Retail & Commerce

Microsoft Dynamics 365 for Retail & Commerce

Dynamics 365 for Retail & Commerce is a true, end-to-end, omni-channel solution made specifically for retailers.

How do I engage customers across multiple channels? How do I prevent “out of stocks”? How do we differentiate ourselves from the competition? Bring together disconnected data silos with an integrated platform that can handle the full spectrum of retail operations, from merchandising to modern point of sale, all in one place - Dynamics 365 for Retail and Commerce!

Dynamics 365 for Retail & Commerce Overview

In modern retail, the possibilities for businesses and customers to connect and interact are endless. Microsoft Dynamics 365 for Retail & Commerce industries provides a solution that enables businesses to deliver the best possible customer experience throughout the buying cycle.

A perfect customer experience starts with your employees having the tools they need. With Dynamics 365 for Retail & Commerce industries, these tools are never out of reach and come equipped with the integration and business intelligence needed to truly transform your business.

Omni-Channel Commerce

  • Modern point of sale (MPOS)
  • E-commerce
  • Order management and payment processing
  • Call Center
  • Social integration

Merchandise Management

  • Catalog management
  • Merchandising
  • Loyalty capabilities
  • Pricing and promotions

Digital Operations

  • Workspaces
  • Centralized store management
  • Supply chain and logistics
  • Store operations
  • Business intelligence
  • Hardware and payment compliance

Why Microsoft Dynamics 365 for Retail & Commerce Industries?

Today’s retailers and commerce businesses need to adapt to the rapidly changing consumer purchasing landscape. Customers in the digital age expect to browse products and reviews from their home or on their commute, and move between devices and stores without missing a beat. At the same time, digital-centric business models are pushing the bar ever higher, causing retailers to reevaluate and re-imagine the role their stores play in an increasingly connected retail landscape. With Dynamics 365, retailers gain the tools to:

Dynamics 365 for Retail and Commerce Benefits

Optimize operations with intelligent business insights

  • Get ahead of trends with well-informed merchandising decisions
  • Streamline inventory and supply chain management

Empower employees to deliver on business growth

  • Empower employees to provide outstanding service
  • Enable collaboration and information sharing

Delight customers with exceptional shopping experiences

  • Deliver frictionless omni-channel journeys
  • Get a single view of the customer
  • Personalize engagement
  • Enhance store experiences

Learn more about Dynamics 365 for Retail & Commerce!

Ready to get a more in-depth view of Dynamics 365 for Retail & Commerce? Contact us to request your personalized demonstration!

Microsoft Business Applications for Retail & Commerce

Utilize world class financial capabilities with built-in predictive analytics and intelligence to set the pace in your industry by enabling better and quicker decision making.

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Recent Dynamics 365 Retail & Commerce Blog Posts

Sales Order Hold Options in Dynamics 365

September 20, 2022

Dynamics 365 offers standard functionality regarding placing and managing Sales orders on hold, encompassing everything from having a past due balance to simply needing their new shipping address. Alternatively, to placing an entire account on hold, the users are given the power to place a Sales order hold on select orders or to create customized…

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Microsoft Dynamics 365 Commerce Finance & Supply Chain

August 23, 2022

In 2022, Microsoft is ringing up win after win in the commerce marketplace. Each of the software release waves, one and two, of 2022 has been heavy on commerce advancements and the team in commerce at Microsoft is actively holding regular user feedback meetings to improve the experience. We had the pleasure of hosting Brion…

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Exploring GL Posting Definitions in D365

August 4, 2022

Are you in need of a timesaving D365 “hack?” Then posting definitions might be the topic of the day! What is a posting definition? An alternative to posting profiles, posting definitions can be used when one needs to create multiple ledger entries, using multiple offset accounts. Whereas a posting profile is only associated with one…

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