Microsoft Dynamics 365 for Retail & Commerce is a true, end-to-end, omni-channel solution made specifically for retailers.
This integrated or headless commerce solution is a powerful tool for businesses looking to improve their e-commerce operations and offers a wide range of benefits for businesses that sell products or services to other consumers (B2C) or other businesses (B2B).
Dynamics 365 for Retail & Commerce Overview
In modern retail, the possibilities for businesses and customers to connect and interact are endless. Microsoft Dynamics 365 for Retail & Commerce industries provides a solution that enables businesses to deliver the best possible customer experience throughout the buying cycle.
A perfect customer experience starts with your employees having the tools they need. With Dynamics 365 for Retail & Commerce industries, these tools are never out of reach and come equipped with the integration and business intelligence needed to truly transform your business.
Omni-Channel Commerce
- Modern point of sale (MPOS)
- E-commerce
- Order management and payment processing
- Call Center
- Social integration
Merchandise Management
- Catalog management
- Merchandising
- Loyalty capabilities
- Pricing and promotions
Digital Operations
- Workspaces
- Centralized store management
- Supply chain and logistics
- Store operations
- Business intelligence
- Hardware and payment compliance
Why Microsoft Dynamics 365 for Retail & Commerce Industries?
Today’s retailers and commerce businesses need to adapt to the rapidly changing consumer purchasing landscape. Customers in the digital age expect to browse products and reviews from their home or on their commute, and move between devices and stores without missing a beat. At the same time, digital-centric business models are pushing the bar ever higher, causing retailers to reevaluate and re-imagine the role their stores play in an increasingly connected retail landscape. With Dynamics 365, retailers gain the tools to:
Optimize operations with intelligent business insights
- Get ahead of trends with well-informed merchandising decisions
- Streamline inventory and supply chain management
Empower employees to deliver on business growth
- Empower employees to provide outstanding service
- Enable collaboration and information sharing
Delight customers with exceptional shopping experiences
- Deliver frictionless omni-channel journeys
- Get a single view of the customer
- Personalize engagement
- Enhance store experiences
Learn more about Dynamics 365 for Retail & Commerce!
Ready to get a more in-depth view of Dynamics 365 for Retail & Commerce? Contact us to request your personalized demonstration!
Unified Data
How do I prevent “out of stocks”? Organizations can bring together disconnected data silos with this integrated platform. Real time access and enhanced access to product and inventory management includes tools for managing product catalogs, pricing, and inventory levels. This helps businesses keep track of their products and ensure that they have the right products in stock to meet customer demand. Dynamics 365 for Retail and Commerce can handle the full spectrum of retail operations, from merchandising to modern point of sale, all in one place!
- Real time data insights
- Integrated reporting and analytics
- AI driven decision making abilities
Scalability & Flexibility
Dynamics 365 Commerce is designed to be scalable and flexible, making it easy for businesses to grow and adapt to changing market conditions. It can be customized to meet the specific needs of each business and can be integrated with other systems such as CRM and ERP. The software is stacked out of the box with all the tools a consumer will need to you design and maintain retail websites for various standard and non-standard channels.
- Create custom B2B sites and user specific catalogs
- Bulk order by item, variant, and templates
- Easy data uploads and updates between ERP and Commerce
Microsoft Power Platform Integration
Microsoft is developing and supporting tools that give the end-user endless options to elevate the software. Power Virtual Agents are scalable, intelligent conversational bots that are taking advantage of emerging technology like ChatGPT. Coupled with built-in KPI tracking, the system can start to learn from past experience to provide continuous improvement suggestions.
Power platform also provide connectors that easily allow a citizen developer to build low code/no code apps for other tasks such as product search engines, inventory checks, and category review.
Microsoft Business Applications for Retail & Commerce
Utilize world class financial capabilities with built-in predictive analytics and intelligence to set the pace in your industry by enabling better and quicker decision making.
Recent Dynamics 365 Retail & Commerce Blog Posts
Dynamics 365 Connected Customer Service Example
In a world of “Internet of Things” (IoT), wouldn’t it be nice to be able to proactively service your customer’s needs almost without them knowing about it? As our world is more connected than ever now, IoT provides service organizations abilities to monitor and identify equipment issues before they become even larger and more unmanageable. …
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Dynamics 365 Customer Service 101 – Cases, Etc.
Microsoft Dynamics 365 Customer Service provides users with the ability to track and manage customer requests and complaints through the creation of Cases. The use of this functionality is widespread from Professional Services to Retailers to Health Providers to Consumer Goods companies. It is a critical component of how we here are Ellipse Solutions deliver…
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D365 Return Reason Codes & Disposition Codes: Why & When
Returns might not be the hottest topic, but today’s blog may just spice it up a bit for you! Dynamics 365 provides several tracking and reporting functions that streamline and create efficiencies for the return process, making life much simpler! While Return reason codes and Disposition codes can both be found on the Return order,…
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