Microsoft is Making a Splash in Dynamics 365 and Copilot with the 2024 Release Wave 2
Brace yourself for a tidal wave of innovation!! The 2024 Release Wave 2 for Microsoft Dynamics 365 brings an abundance of new features designed to transform business operations across various applications, including Sales, Customer Service, Finance, Supply Chain Management, and more. These updates are crucial for your business, as they can significantly drive growth if utilized strategically. Dive into the key highlights below:
Dynamics 365 Sales
In the new release, Dynamics 365 Sales focuses on enhancing customer knowledge and boosting sales by leveraging AI driven data and analytics. They are also introducing a natural language Copilot that will summarize relevant information, making it easily accessible and understandable. This new feature will also utilize AI to identify potential leads, ensuring effective and targeted sales efforts.
Microsoft Copilot for Sales will focus on AI-driven lead creation and a deeper integration with Microsoft 365. In addition to this, it will employ natural language processing to allow users to ask CRM-related questions, resulting in simplified data retrieval and decision-making.
Dynamics 365 Customer Service and Field Service
Proactive prompting is a new Copilot capability that can access data from external systems through plugins, email enhancements, and AI-routing. These features for Dynamics 365 Customer Service will be available in Outlook, Teams, M365 Chat, and more.
With Dynamics 365 Field Service, frontline workers are able to retrieve important information and initiate mixed reality remote assist calls by using Copilot and Teams. In addition, Managers can easily create, update, and manage orders across Outlook and Teams.
Dynamics 365 Finance and Supply Chain
When it comes to Dynamics 365 Finance, Microsoft has a few things they are focusing on in this new wave release. These features include in-app Copilot capabilities, immersive persona-based user experiences, broader country coverage, electronic invoicing improvements, enhanced business performance analytics and planning, and autonomous reconciliation features.
Dynamics 365 Supply Chain Management is continuing to advance towards an autonomous supply chain by integrating intelligence, automation, and analytics into business procedures. This update enhances order promising for manufacturers, upgrades demand planning with external forecasting signals, and introduces Copilot for insights and analysis directly within workflows. In addition to this, the Traceability Copilot can track products in production and compile a detailed historical record of activities.
Dynamics 365 Commerce
Dynamics 365 Commerce is leveraging Artificial Intelligence and Copilot to streamline their operations, gain insights into customer buying patterns, recommendations for positioning and selling products, in addition to business intelligence on store performance. Improvements are also being made to self-checkout and the Store Commerce app to increase the efficiency and speed of the process, leading to an enhanced buyer experience.
Dynamics 365 Customer Insights
This release streamlines data integration through Dataverse and Fabric, allows OneLake data attachment, accelerates insights with Data Lake formats, improves control over Dataverse data, and generates insights from marketing data.
Dynamics 365 Customer Insights – Journeys can now leverage AI to boost marketer productivity, optimizing customer interactions across departments and channels. This update offers more flexibility and control over journeys, web forms, and customizing Copilot for business needs.
Key Dates for the 2024 Release Wave 2
Reference the table below to stay up to date on important dates regarding the release wave!
For detailed insights and the full list of new features, visit the Microsoft Dynamics 365 2024 Release Wave 2 plan.
As a Microsoft partner, we are here to drive the digital transformation of your business forward. If you have questions about how to utilize these new services and capabilities to their fullest, we’re here to help! Contact us and we’ll guide you in the right direction.