Flexible, Expert-Led Support for Microsoft Dynamics Support - On Your Terms
Unlock the full potential of Microsoft Dynamics with a comprehensive support offering – Ellipse Support for Microsoft Dynamics. Tailored to meet the unique needs of your business, this versatile service umbrella encompasses four key services, allowing you to choose and customize your support experience based on your organization’s specific needs and overall goals.
Help Desk
Expert-led issue resolution for technical and functional Dynamics challenges, including system errors, user questions, integrations, performance, security concerns and more.
Continuous Updates
Ongoing support to help you stay current with Microsoft releases and updates without disruption. Streamline update planning, regression testing, and new feature adoption.
Reporting & Analytics
Visualize your data and gain practical insights for data-driven decision making through Copilot, financial reporting, operational dashboards, Power BI, data modeling and more.
Data Management
Transform your organizations’ data, and turn it into its greatest asset through data imports/exports, cleanup, validation, migrations, and master data governance.
Why Choose Ellipse Support for Microsoft Dynamics?
Choosing the right Microsoft Dynamics support partner isn’t just about resolving issues - it’s about ensuring long-term stability, flexibility, and confidence in your system. Ellipse Support was intentionally designed to remove common barriers found in traditional support models, giving you expert help without rigid commitments or unnecessary complexity.
Your support requests are handled by certified Microsoft Dynamics professionals with real-world implementation and support experience - not entry-level resources or scripted triage teams.
Ellipse Support is designed to be easy to start and easy to trust. With low upfront commitment and no long-term lock-in, you can experience our support model firsthand and decide if it’s right for your organization.
Your business priorities change, and your support should too. Ellipse Support allows you to allocate your support hours where they deliver the most value, without being locked into a single service or use case.
Guaranteed ticket response times and consistent case ownership ensure your issues are addressed quickly, thoroughly, and efficiently with accountability from start to finish.
Not all Support for Microsoft Dynamics is created equal.
Traditional support models are structured to process tickets and move issues through escalation tiers. Ellipse Support is built around outcomes, offering flexible support that adapts as your needs change and focuses on long-term success, not just short-term fixes.
| Traditional Support | Ellipse Support |
|---|---|
| Tiered escalation with entry-level triage | Direct access to senior Dynamics experts |
| Scripted responses and handoffs | Real problem-solving from day one |
| Siloed service offerings | One unified support umbrella |
| Use-it-or-lose-it support hours | Support hours that never expire |
| Locked into specific support categories | Hours flex across diverse range of support services |
| Reactive, ticket-only mindset | Proactive guidance and follow-up |
| Inconsistent case ownership | Clear ownership from start to finish |
| Short-term vendor relationship | Long-term Dynamics partner |
Is Your Current Support Really Working for You?
Many organizations tolerate ineffective Dynamics support longer than they should - often without realizing there’s a better option. This eBook walks through five common indicators of ineffective external Microsoft Dynamics support and provides guidance on what to look for in a modern, flexible support model.
Support for Microsoft Dynamics That Delivers Value Across Your Organization
Ellipse Support isn’t just an IT function - it plays a critical role across technology, finance, operations, and revenue leadership. By aligning expert-led support with the priorities of each role, Ellipse Support helps organizations reduce risk, control costs, maintain operational continuity, and protect revenue.
A Better Way to Experience Support for Microsoft Dynamics
Ellipse Support is backed by a modern customer portal that gives you real-time visibility into your support requests without chasing emails or wondering where things stand. From submission through resolution, everything is centralized, documented, and easy to access.
This is how professional support for Microsoft Dynamics should feel - clear, predictable, and transparent.
Clear ownership and case status at every stage
Every request has a clearly assigned owner responsible from start to finish. You always know who’s working on your case and where it stands.
Centralized history of requests and resolutions
All support activity is documented in one place. Past issues, resolutions, and context are always available when you need them.
Built for transparency, not ticket deflection
The portal is designed to keep you informed, not push work back on your team. Visibility and accountability are built into every interaction.
Ellipse Support for Microsoft Dynamics: Service Level Agreements
Our Service Level Agreements (SLAs) define how quickly you can expect a response and resolution based on the severity of the issue. By clearly categorizing support requests, Ellipse Support ensures critical business-impacting issues are prioritized appropriately while maintaining consistent, predictable response times across all cases.
This structured approach allows you to plan with confidence, minimize disruption, and know exactly what to expect when you need support.
System inoperable, or operating but cannot process any transactions:
- Examples include Application Object Server crashing for an unknown reason, data restore due to hardware failure, etc.
- Initial Response Time: 2 hours | Estimated Resolution Time: 4 hours
Frequently Asked Questions: Ellipse Support for Microsoft Dynamics
Ellipse Support is a flexible, expert-led support model designed to help organizations get more value from Microsoft Dynamics. It provides access to multiple support services under one umbrella, allowing customers to apply their support investment where it’s needed most as priorities change.
Ellipse Support includes four core service areas: Help Desk support, Data Management, Reporting & Analytics, and Continuous Updates. Support hours can be used across any of these services, giving customers flexibility without managing multiple contracts or vendors.
Traditional support models are often built around tiered escalation, rigid service boundaries, and expiring hours. Ellipse Support provides direct access to Dynamics experts, flexible usage across services, non-expiring hours, and a focus on long-term outcomes rather than ticket volume.
Support requests are handled by experienced, certified Microsoft Dynamics professionals. You work directly with knowledgeable resources — not entry-level triage teams, ensuring faster understanding and more effective resolution.
Ellipse Support uses defined Service Level Agreements (SLAs) based on issue severity. Response and resolution times are clearly established and guaranteed so you know what to expect, with critical business-impacting issues prioritized appropriately.
No. While Ellipse Support does include break/fix assistance, it goes beyond that. Support hours can also be used for reporting enhancements, data management tasks, system updates, and other ongoing improvements.
The best way to get started is to speak with an Ellipse Solutions expert in an exploratory call. We’ll review your Dynamics environment, understand your support needs, and recommend an Ellipse Support approach that fits your organization.