Recently, a client presented an issue where a wrong address was printed on a customer facing document (an invoice).
Only one address on the customer can be primary. Each address on the customer might have one or more purposes assigned. The same purpose can be assigned to one or more addresses for the same customer.
On the image below, the customer has five addresses, including two with the purpose = Business and two with the purpose = Invoice:
The More options button opens the form where the default addresses for each purpose are setup:
At a sales order entry, the delivery address can be selected. The dropdown for the delivery address include the primary address and the addresses with the purpose = Delivery:
The filter on the dropdown can be changed to Other addresses, then more addresses for the customer are available to be selected for delivery:
When an address, with the purpose = Business & Invoice as in the example, is selected as a delivery address, it is printed on the invoice as the customer address:
If the delivery address is actually the one with the purpose = Delivery:
Then the address with the purpose = Invoice that is selected as the default for invoice is printed on the invoice:
Therefore, there are 2 scenarios while creating a new sales order:
- When a delivery address is the address with the Invoice purpose, the delivery address is printed on the invoice.
- When a delivery address selected on a sales order has another purpose, the default address for the invoice purpose is printed on the invoice.
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