News & Events

CRMUG Webinar: Dynamics 365 Customer Service Series Part 3 - Knowledge Base (including search capabilities)

May 26th, 2020
12:00PM - 1:00PM ET

A comprehensive knowledge base is the critical to improved customer satisfaction and increased productivity. A knowledge base empower customer service reps with solutions to the most common issues in order to efficiently assist customers. In this webinar we will review importance of a Knowledge Base.

  • Create Knowledge Article
  • Full Text Search
  • Relevance Search