CRMUG Webinar: Dynamics 365 Customer Service Series Part 3 - Knowledge Base (including search capabilities)
May 26th, 2020
12:00PM - 1:00PM ET
A comprehensive knowledge base is the critical to improved customer satisfaction and increased productivity. A knowledge base empower customer service reps with solutions to the most common issues in order to efficiently assist customers. In this webinar we will review importance of a Knowledge Base.
- Create Knowledge Article
- Full Text Search
- Relevance Search
