News & Events

CRMUG Webinar: Dynamics 365 Customer Service Series Part 2 - Dynamics 365 Virtual Agent for Customer Service

May 12th
12:00PM - 1:00PM ET

With Dynamics 365 Virtual Agent for Customer Service users can easily deploy personalized bot conversations to resolve customer issues quickly and effectively any time of the day, any day of the week. This will help organizations to reduce costs by automating the response to common questions thus freeing up agent time to focus on more important cases.

  • Create Virtual Agents
  • Update Bots
  • Review Analytics
  • Power Automate Integration
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