Dynamics 365 Customer Service Part 2: Virtual Agent

As Part 1 of our Dynamics 365 Customer Service webinar/blog series illustrated, Microsoft’s cloud-based solution enables companies to deliver and maintain a top-notch relationship with customers. In Part 2 of the series, we explore the additional capabilities made possible by D365 Virtual Agent for Customer Service.

With Dynamics 365 Virtual Agent for Customer Service users can easily deploy personalized bot conversations to resolve customer issues quickly and effectively any time of the day, any day of the week. This tool can help organizations to reduce costs by automating the response to common questions, thus freeing up agent time to focus on more important cases.

Check out the recording of our recent webinar below, which walks through:

  • Creating Virtual Agents
  • Updating Bots
  • Reviewing Analytics
  • Power Automate Integration

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