dynamics 365 commerce parameters gift card number

The modern gift card, a wad of cash conveniently disguised in a rectangular piece of plastic. They are welcomed by birthday present recipients world-wide in place of an ill-fitting sweater. Of course, they do quite often end up living out their days in a kitchen junk drawer or stuffed in a wallet or purse, never…

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loading microsoft teams ROI

Remember a few years back when everyone started really pushing for digital transformation in earnest? Or what we thought was pushing for it. Then 2020 arrived and the pushing became a pretty harsh shove. Fortunately, while it seemed Microsoft had in many ways been slow-playing Teams taking over the Skype mantel prior to the pandemic,…

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dynamics 365 proposed loads

It is time for us to recognize the Load planning workbench and his other brother the Load building workbench; a couple of tools in D365 that are useful in creating and managing shipments. These two dudes are hanging out, among other places, in the Transportation management module just waiting to be happy little helpers. This…

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load planning workbench dynamics 365

It is time for us to recognize the Load planning workbench and his other brother the Load building workbench; a couple of tools in Dynamics 365 that are useful in creating and managing shipments. These two dudes are hanging out, among other places, in the Transportation management module just waiting to be happy little helpers.…

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dynamics 365 line discount overview

In this corner, a one-dimensional wonder, the king of Q-T-Y, Line Discount (ount ount ount) and in this corner, the Prince of Big Money, the Passel of Price concessions, Multi Line Discount (ount ount ount).  These two worthy opponents go head to head, in a no holds barred cage match, to determine their difference! We…

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Dynamics 365 customer voice

Ever wonder what your customers are thinking? What do they want from your business? Well, maybe it’s time to give them a voice. Dynamics 365 Customer Voice is a recent addition to the D365 line of business apps that helps businesses engage with their customers for meaningful feedback. Since rebranding Forms Pro to D365 Customer…

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account protection dynamics 365 fraud protection

As the rapid technology growth of our modern world continues, it is inevitable that negative trends like fraud, scams, and other nefarious actors aren’t far behind. Fortunately, many of the tech giants have recognized this and are continually developing and deploying means to combat these side effects. Microsoft Dynamics 365 Fraud Protection offers robust protection…

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power virtual agent logic d365

We all have experienced being on the receiving end of Customer Service horror stories. If you are like myself, I would prefer to self-service and seek out answers to my own questions rather than sit “on-hold” waiting for a live customer service representative.  If you have ever started a chat session with an agent on…

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edit menus warehouse management mobile dynamics 365

One of the nice features of Dynamics 365 is the out of the box warehouse app. It is currently available for Windows and Android devices and provides a robust way to interface with Dynamics 365 warehouse management. It has functionality built-in to allow access to core inbound, outbound, and day to day warehouse functionality like:…

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dynamics 365 commerce b2b

It’s springtime in the Microsoft Business Applications world, so you know what that means… COOL NEW STUFF IN DYNAMICS 365!!! Perhaps no biz app was more “on the spot” over the last calendar year than D365 Commerce. As customer journeys and buying habits shifted even further into the digital realm for both B2C and B2B,…

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