ERP Implementation Success: Insights from Hobart Service’s D365 Journey

Embarking on an ERP project marks a critical milestone for any organization. Once the project is greenlit, the real work begins to ensure a successful Go-live. In a past virtual session, experts from one of Ellipse Solutions customers, Hobart Service, shared invaluable insights into their Dynamics 365 ERP implementation success journey, shedding light on key…

Read More

Major Dynamics 365 Price Changes are on the Horizon

Microsoft has recently announced updates to commercial pricing for certain Dynamics 365 SKUs, which is the newest update since the October 2019 revisions. This change will go into effect on October 1, 2024 and will impact all those who: Where there is change there is uncertainty, and we’re here to help educate everyone as best…

Read More

DynamicsCon Live 2024: Bobby Small’s Attendee Guide 

I am stoked for DynamicsCon Live 2024 (DCL24) this year as it is in my backyard. Not my literal backyard, that would just be weird, require me to clean up my backyard, and based on the increasing attendance at this event, make for a VERY crowded event! What I mean to imply is that DCL24…

Read More

“Board” with Dynamics 365 Sales views? Kanban to the rescue!

kanban board dynamics 365

One of the newer and more interesting control features being offered in Dynamics 365 Sales is something that will be familiar to Agile followers.  A Kanban board is a useful approach to see how work flows through your processes and helps visualize where a particular work item is in the process. A Kanban board can…

Read More

Setting up PowerApps Canvas with Dynamics 365 Data

data canvas app powerapps

In a rapidly evolving world of how data is collected and processed, Microsoft has focused on a multitude of strategies to assist organizations to stay ahead of the curve. One such approach is the “Low code – No code” technology that empowers functionally oriented power users to build quality applications that can help rapidly adapt…

Read More

Dynamics 365 Customer Engagement – Phone Call Tagging…You’re It!

dynamics 365 new phone call

One of the many issues facing businesses is not only how to track different types of activities with their contacts and accounts, but “what” was the context of this activity.  One of the most common activities in Dynamics 365 is the phone call.  While the phone call activity does provide a subject field, this field…

Read More

Dynamics 365 Customer Service Knowledge Base

dynamics 365 knowledge search

Knowledge is Power! How do you manage your knowledge in your customer service organization and get this in the hands of your customers?  This is a problem that has presented itself to many service providers for many years.  What about those “special” cases that took you so much time to solve a problem or a…

Read More

Retail Advancements Made Possible by Microsoft D365 Copilot

The retail industry is booming and businesses are leveraging technology to navigate the ever-changing industry challenges. Microsoft has certainly taken notice and has continued to invest in developing and providing solutions powered by Microsoft Cloud for Retail. By applying recent developments in Microsoft D365 Copilot to business applications often utilized in the retail space (such…

Read More