Dynamics 365/CRM
Dynamics 365 Reality Check
Nowadays it’s hard to know what is real and what is not especially in the realm of “Mixed Reality”. Gamers have been using this technology for a while to enhance their gaming experience, however, recently Microsoft business applications have gotten into the game…pun intended. With the latest version of D365 Finance & Operations, D365 Sales…
Read MoreDynamics 365 Resolutions for the New Year
“May auld acquaintance be forgot, and never brought to mind…” 2022 is here! In the past year, the world has learned to adapt and move forward with an ever-present and ever-evolving “new normal”. As another January is in full swing, we all turn our attention once again toward what lies ahead personally and in our…
Read MoreYear In Review 2021
As we all begin looking forward to what the new year may bring, we first take a look back at “all these things we’ve done” in 2021 with our annual Year In Review.
Read MoreDynamics 365 Field (Service) of Dreams
When Customer Service and Field Service meet to “PLAY BALL”! Earlier this year, I watched the MLB game between the New York Yankees and the Chicago White Sox on the “Field of Dreams” field in Iowa. This got me thinking about the perfect “pitch-catch” scenarios between Dynamics 365 Customer Service and Dynamics 365 Field Service…what…
Read MoreD365 Tech Connect – A New Dynamics Tech Conference
Now that we’ve had the weekend to reflect on last week’s first-ever D365 Tech Connect, we’re still buzzing with excitement about how it went and for the future of the event. How we got here Ever since the Dynamics Tech Conference (hosted by Microsoft and then Dynamic Communities) stopped happening, the architects on our team…
Read MoreMicrosoft Named a Leader for CRM Customer Engagement Center
Another feather in the cap, notch in the belt, ace in the sleeve… whatever you want to call it at this point. Microsoft has earned the “Leader” designation in another Gartner Magic Quadrant, this time for CRM Customer Engagement Center. Like other technologies, this continues a bit of a streak for our Redmond friends, marking…
Read MoreCommunity Summit 2021 Recap
We are now full week removed from Community Summit 2021, the “Reunion of Magic” as it was officially dubbed. While attendance was limited and we know some key community members were not able to be in Houston, there is no denying the feeling of that old UG magic was there. Whether it was a familiar…
Read MoreMicrosoft Named a Leader in Field Service
Another Magic Quadrant, another “Leader” title for Microsoft. Technology in the Field Service Management arena shows no signs of slowing down, and Gartner does a great job assessing the “future needs of end users” in the market, as well as how well vendors are equipped to handle those needs. For those interested in reading the…
Read MorePreviewing Community Summit 2021 with Heather Williams
As Community Summit 2021 is just around the corner, we decided now is the perfect time to sit down with one of our very own team members who has borderline unparalleled experience with the conference. Heather Williams, as you are likely already aware, was with Dynamic Communities for over 13 years and played an integral…
Read MoreTop 5 Reasons to Attend Community Summit 2021
We’ll preface the 2021 Top 5 with an acknowledgement that this year, while we are all yearning for a return to normalcy, is still different. Some will not be able to attend the live event in Houston, while others will. If you have questions or concerns about Covid-19 that are making you hesitant, our only…
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