Dynamics 365/CRM
The “Power” of Dynamics 365 Power Virtual Agents (PVA)
We all have experienced being on the receiving end of Customer Service horror stories. If you are like myself, I would prefer to self-service and seek out answers to my own questions rather than sit “on-hold” waiting for a live customer service representative. If you have ever started a chat session with an agent on…
Read MoreThe Future of ERP: Gartner Names Microsoft Dynamics 365 a Leader in Cloud ERP Solutions
By 2027, Gartner predicts that 60% of organizations replacing ERP systems will prioritize platforms with robust business process orchestration capabilities. These new systems will not only handle transactions but also enable tailored outcomes, supporting complex and dynamic business needs. Enter Microsoft Dynamics 365, recently crowned a leader in Gartner’s Magic Quadrant for cloud ERP solutions…
Read MoreAre You Getting the Most Out of Your Microsoft Dynamics Support? Here’s How to Know…
Your Microsoft Dynamics system is the backbone of your organization’s daily operations. But when it comes to external support, it’s easy to stick with the status quo—until something goes wrong. Poor support can result in downtime, inefficiencies, and even lost revenue, yet many organizations struggle to assess whether their current provider is truly delivering value.…
Read MoreNew Microsoft Data Center Investment in Central Ohio: What This Means for the Region
Microsoft recently announced an investment of $1 billion to establish three new data center campuses across New Albany, Heath, and Hebron in Licking County, Ohio. This significant project aims to support Microsoft’s expanding cloud infrastructure, enhancing local access to advanced technology and cloud services while meeting the needs of Ohio’s enterprises and public sector. Why…
Read MoreCopiloting Dynamics 365: Revolutionizing AP Automation
In the ever-evolving landscape of business technology, automation is no longer a luxury—it’s a necessity. Microsoft has introduced out-of-the-box Accounts Payable (AP) Automation within Dynamics 365, marking a significant leap forward in streamlining financial processes. This new feature aims to save businesses valuable time and reduce costs by minimizing manual entry and errors. Let’s dive…
Read MoreDynamics 365 October Price Changes: Migration & Licensing Options Explained
As of October 1st, Microsoft has officially increased prices on select Dynamics 365 SKUs. While this change was anticipated with earlier announcements, the new pricing is now in effect, leaving many businesses wondering how to adjust. The good news is that there are still plenty of options available, whether you’re considering migration, licensing adjustments, or…
Read More2024 D365 Tech Connect Attendee Guide: Your Ultimate Event Companion
The moment we’ve all been waiting for is almost here—2024 D365 Tech Connect! Whether you’re registered and ready to go or still figuring things out, we’ve got your back. This guide is your go-to resource for everything you need to have the best experience possible at this year’s event. With a brand-new venue and exciting…
Read MoreExploring the New Capabilities of Copilot in Dynamics 365 Commerce
Retail and e-commerce is continuously evolving, and this is largely driven by rapid advancements in technology. At the forefront of this evolution is Microsoft Dynamics 365 Commerce, providing tools that streamline operations and enhance customer experiences. The latest of these updates include the new Copilot features that are set to revolutionize the way businesses operate. …
Read MoreDynamics 365 – Send a Customer Case with Azure SMS
One of the most common customer service practices is to notify the customer when they have submitted a new incident with the incident number and a message about the expected resolution time. Historically this was done with an email sent to the customer’s email address for their tracking purposes, but that was so 2010! It’s…
Read MoreDynamics 365 Field (Service) of Dreams
Earlier this year, I watched the MLB game between the New York Yankees and the Chicago White Sox on the “Field of Dreams” field in Iowa. This got me thinking about the perfect “pitch-catch” scenarios between Dynamics 365 Field Service and Dynamics 365 Customer Service…what brought this thinking on I’m not sure. Maybe, it was…
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