community summit 2021

As Community Summit 2021 is just around the corner, we decided now is the perfect time to sit down with one of our very own team members who has borderline unparalleled experience with the conference. Heather Williams, as you are likely already aware, was with Dynamic Communities for over 13 years and played an integral…

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dynamics 365 summit 2019

We’ll preface the 2021 Top 5 with an acknowledgement that this year, while we are all yearning for a return to normalcy, is still different. Some will not be able to attend the live event in Houston, while others will. If you have questions or concerns about Covid-19 that are making you hesitant, our only…

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teams dynamics 365 ce

If there’s one constant, major positive that is so steadfast it almost gets taken for granted when touting Dynamics 365, it’s the Microsoft ecosystem as a whole. When it comes to “integrations” from competing ERP and CRM  solutions to Office 365 and other Microsoft technologies, it is hard for them to match the level of…

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Microsoft Inspire keynote satya nadella

So, once a year Microsoft holds a conference for their Partners across all disciplines and geographies called ‘Inspire’.  Most of us in the Partner community find this quite helpful for a few reasons: Understanding the product road map for the upcoming year Understanding long term plans and strategies for new products still on the drawing…

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Dynamics 365 windows app

While Dynamics 365 is definitely an evergreen application as a whole, that doesn’t mean there aren’t occasionally some features that will drastically change, be deprecated, or removed altogether. For the most part, these updates make way for newer and better functionality. Also, we get to make really hilarious Dynamics-related puns like the title of this…

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loading microsoft teams ROI

Remember a few years back when everyone started really pushing for digital transformation in earnest? Or what we thought was pushing for it. Then 2020 arrived and the pushing became a pretty harsh shove. Fortunately, while it seemed Microsoft had in many ways been slow-playing Teams taking over the Skype mantel prior to the pandemic,…

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Dynamics 365 Marketing customer journey

Today on the blog, we’re taking a quick dip into the exciting world of Dynamics 365 Marketing! Please, hold your thunderous applause until the end of the post, it’s not that long. In all seriousness there are some pretty neat things happening with the Marketing app that users should have on their radar. One such…

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Dynamics 365 customer voice

Ever wonder what your customers are thinking? What do they want from your business? Well, maybe it’s time to give them a voice. Dynamics 365 Customer Voice is a recent addition to the D365 line of business apps that helps businesses engage with their customers for meaningful feedback. Since rebranding Forms Pro to D365 Customer…

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power virtual agent logic d365

We all have experienced being on the receiving end of Customer Service horror stories. If you are like myself, I would prefer to self-service and seek out answers to my own questions rather than sit “on-hold” waiting for a live customer service representative.  If you have ever started a chat session with an agent on…

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