Automating Sales Tax & Nexus Tracking in D365

Sales tax compliance doesn’t have to be a burden. Between evolving regulations, complex jurisdictional rules, and the pressure to avoid audits, staying compliant while maintaining efficiency is a constant challenge for businesses using Microsoft Dynamics 365. Join Ellipse Solutions and Avalara for a practical and informative session on automating tax determination, managing exemption certificates, and…

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Dynamics 365 Connected Customer Service Example

iot alerts d365 customer service hub

In a world of “Internet of Things” (IoT), wouldn’t it be nice to be able to proactively service your customer’s needs almost without them knowing about it?  As our world is more connected than ever now, IoT provides service organizations abilities to monitor and identify equipment issues before they become even larger and more unmanageable. …

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DynamicsCon 2025: Brewing up Excitement

DynamicsCon 2025 is just around the corner, and we’re ready to brew up some excitement! As proud sponsors, we’re bringing an electrifying expo hall experience to Booth #521—plus, we’re serving up some top-tier insights at our expert-led sessions. Where to Find Us You have the best chance of finding us at Booth #521 – Swing…

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The DEV Blueprint: Best Practices for Dynamics 365 CE + Power Platform

Take your Power Platform solutions to the next level with advanced strategies and tools designed to streamline development, improve maintainability, and enhance performance. In this session, you’ll gain expert insights into optimizing solution architecture, automation, and custom component development. Key Learning Objectives:

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Dynamics 365 Customer Service 101 – Cases, Etc.

dynamics 365 customer service cases

Microsoft Dynamics 365 Customer Service provides users with the ability to track and manage customer requests and complaints through the creation of Cases. The use of this functionality is widespread from Professional Services to Retailers to Health Providers to Consumer Goods companies. It is a critical component of how we here are Ellipse Solutions deliver…

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The How-To Guide for Choosing Your Microsoft Dynamics Partner

Choosing the right Microsoft Dynamics Partner is a major decision, one that can significantly impact your business operations. This is the team you’ll be working closely with for implementations, upgrades, and ongoing support. You want a partner who checks all your boxes: industry expertise, experience, reliability, and a deep understanding of your business needs. But…

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The “Power” of Dynamics 365 Power Virtual Agents (PVA)

power virtual agent logic d365

We all have experienced being on the receiving end of Customer Service horror stories. If you are like myself, I would prefer to self-service and seek out answers to my own questions rather than sit “on-hold” waiting for a live customer service representative.  If you have ever started a chat session with an agent on…

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The Future of ERP: Gartner Names Microsoft Dynamics 365 a Leader in Cloud ERP Solutions

By 2027, Gartner predicts that 60% of organizations replacing ERP systems will prioritize platforms with robust business process orchestration capabilities. These new systems will not only handle transactions but also enable tailored outcomes, supporting complex and dynamic business needs. Enter Microsoft Dynamics 365, recently crowned a leader in Gartner’s Magic Quadrant for cloud ERP solutions…

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Are You Getting the Most Out of Your Microsoft Dynamics Support? Here’s How to Know…

Microsoft Dynamics Support

Your Microsoft Dynamics system is the backbone of your organization’s daily operations. But when it comes to external support, it’s easy to stick with the status quo—until something goes wrong. Poor support can result in downtime, inefficiencies, and even lost revenue, yet many organizations struggle to assess whether their current provider is truly delivering value.…

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New Microsoft Data Center Investment in Central Ohio: What This Means for the Region

Microsoft recently announced an investment of $1 billion to establish three new data center campuses across New Albany, Heath, and Hebron in Licking County, Ohio. This significant project aims to support Microsoft’s expanding cloud infrastructure, enhancing local access to advanced technology and cloud services while meeting the needs of Ohio’s enterprises and public sector. Why…

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