Microsoft Inspire keynote satya nadella

So, once a year Microsoft holds a conference for their Partners across all disciplines and geographies called ‘Inspire’.  Most of us in the Partner community find this quite helpful for a few reasons: Understanding the product road map for the upcoming year Understanding long term plans and strategies for new products still on the drawing…

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Dynamics 365 windows app

While Dynamics 365 is definitely an evergreen application as a whole, that doesn’t mean there aren’t occasionally some features that will drastically change, be deprecated, or removed altogether. For the most part, these updates make way for newer and better functionality. Also, we get to make really hilarious Dynamics-related puns like the title of this…

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loading microsoft teams ROI

Remember a few years back when everyone started really pushing for digital transformation in earnest? Or what we thought was pushing for it. Then 2020 arrived and the pushing became a pretty harsh shove. Fortunately, while it seemed Microsoft had in many ways been slow-playing Teams taking over the Skype mantel prior to the pandemic,…

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Dynamics 365 Marketing customer journey

Today on the blog, we’re taking a quick dip into the exciting world of Dynamics 365 Marketing! Please, hold your thunderous applause until the end of the post, it’s not that long. In all seriousness there are some pretty neat things happening with the Marketing app that users should have on their radar. One such…

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Dynamics 365 customer voice

Ever wonder what your customers are thinking? What do they want from your business? Well, maybe it’s time to give them a voice. Dynamics 365 Customer Voice is a recent addition to the D365 line of business apps that helps businesses engage with their customers for meaningful feedback. Since rebranding Forms Pro to D365 Customer…

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power virtual agent logic d365

We all have experienced being on the receiving end of Customer Service horror stories. If you are like myself, I would prefer to self-service and seek out answers to my own questions rather than sit “on-hold” waiting for a live customer service representative.  If you have ever started a chat session with an agent on…

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Dynamics 365 Project Operations resource scheduling

One of Microsoft’s newer endeavors, Dynamics 365 Project Operations, continues to cement its place in the diverse collection of Microsoft Business Applications. As was the case with its fellow Dynamics 365 biz apps, Project Operations is seeing healthy growth in functionality in a few areas this year, including the eventual upgrade for customers still on…

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Federated Knowledge Search dynamics 365 customer service

Earlier this week, we discussed new features coming to Dynamics 365 Commerce from 2021 Release Wave 1. In today’s blog post, we’re going to hit on some of the new features and functionality Users can expect to see in Dynamics 365 Customer Service and Dynamics 365 Field Service. So without further ado, let’s get down…

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dynamics coach clipboard

Now that we have launched our revamped Dynamics Coach training service for Dynamics 365 Users, you can expect to see more content to go with it! To give you a quick rundown of our newest Coach offering, Live Virtual Courses are: Step by step functional and technical training Microsoft certified curriculum Personally guided study assistance…

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iot alerts d365 customer service hub

In a world of “Internet of Things” (IoT), wouldn’t it be nice to be able to proactively service your customer’s needs almost without them knowing about it?  As our world is more connected than ever now, IoT provides service organizations abilities to monitor and identify equipment issues before they become even larger and more unmanageable. …

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