Copilot for Dum… Smart People: Microsoft Copilot in Azure

Copilot for Dum... Smart People: Microsoft Copilot in Azure

Think Azure AI tools are only for hardcore cloud pros? Think again. Whether you’re a seasoned administrator or just starting your cloud journey, Microsoft Copilot for Azure is redefining how we manage cloud environments—making powerful AI-driven tools more accessible, intuitive, and impactful than ever. Join us for an engaging, real-world session that demystifies Copilot in…

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A Data Odyssey – Navigating Data Extraction with Synapse Link

Unlock the future of data access and reporting in Microsoft Dynamics 365. This webinar dives into the latest innovations that are reshaping how organizations export, manage, and visualize their business data. Whether you’re looking to streamline processes, simplify reporting, or adopt modern tools like Power BI, this session is your guide to staying ahead. What…

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Dynamics 365 Connected Customer Service Example

iot alerts d365 customer service hub

In a world of “Internet of Things” (IoT), wouldn’t it be nice to be able to proactively service your customer’s needs almost without them knowing about it?  As our world is more connected than ever now, IoT provides service organizations abilities to monitor and identify equipment issues before they become even larger and more unmanageable. …

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The DEV Blueprint: Best Practices for Dynamics 365 CE + Power Platform

Take your Power Platform solutions to the next level with advanced strategies and tools designed to streamline development, improve maintainability, and enhance performance. In this session, you’ll gain expert insights into optimizing solution architecture, automation, and custom component development. Key Learning Objectives:

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The “Power” of Dynamics 365 Power Virtual Agents (PVA)

power virtual agent logic d365

We all have experienced being on the receiving end of Customer Service horror stories. If you are like myself, I would prefer to self-service and seek out answers to my own questions rather than sit “on-hold” waiting for a live customer service representative.  If you have ever started a chat session with an agent on…

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Copiloting Dynamics 365: Revolutionizing AP Automation

In the ever-evolving landscape of business technology, automation is no longer a luxury—it’s a necessity. Microsoft has introduced out-of-the-box Accounts Payable (AP) Automation within Dynamics 365, marking a significant leap forward in streamlining financial processes. This new feature aims to save businesses valuable time and reduce costs by minimizing manual entry and errors. Let’s dive…

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Dynamics 365 – Send a Customer Case with Azure SMS

PowerAutomate SMS Customer Case

One of the most common customer service practices is to notify the customer when they have submitted a new incident with the incident number and a message about the expected resolution time.  Historically this was done with an email sent to the customer’s email address for their tracking purposes, but that was so 2010!  It’s…

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Let’s Talk Power Automate

opportunity sales process dynamics 365

We recently had a client request an enhancement for their Dynamics 365 Sales opportunities and quotes to include freight charges at the product line level. While standard Dynamics 365 includes freight amounts at the Opportunity and Quote levels, our solution showcased below requires extending this functionality. Using Power Automate and Dataverse (formerly CDS), we implemented…

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Multi-Factor Authentication (MFA) is Required by Microsoft for Azure Users

Microsoft has recently announced a significant security update in their latest blog post, “Microsoft will require MFA for all users in Azure” While the article touches on the changes, it doesn’t fully dive into the specifics or the broader impact it has on users. In this post, we will explore additional sources to provide an…

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