Microsoft Inspire keynote satya nadella

So, once a year Microsoft holds a conference for their Partners across all disciplines and geographies called ‘Inspire’.  Most of us in the Partner community find this quite helpful for a few reasons: Understanding the product road map for the upcoming year Understanding long term plans and strategies for new products still on the drawing…

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power virtual agent logic d365

We all have experienced being on the receiving end of Customer Service horror stories. If you are like myself, I would prefer to self-service and seek out answers to my own questions rather than sit “on-hold” waiting for a live customer service representative.  If you have ever started a chat session with an agent on…

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iot alerts d365 customer service hub

In a world of “Internet of Things” (IoT), wouldn’t it be nice to be able to proactively service your customer’s needs almost without them knowing about it?  As our world is more connected than ever now, IoT provides service organizations abilities to monitor and identify equipment issues before they become even larger and more unmanageable. …

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bi and analytics gartner magic quadrant

For the 14th straight year, Microsoft has been named a Leader in Gartner’s Magic Quadrant for Analytics and Business Intelligence Platforms. Honestly, we’re running out of ways to describe this great achievement. Not only is Microsoft consistently in the Leader quadrant year after year, they are continually widening the gap between themselves and their next…

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PowerAutomate SMS Customer Case

One of the most common customer service practices is to notify the customer when they have submitted a new incident with the incident number and a message about the expected resolution time.  Historically this was done with an email sent to the customer’s email address for their tracking purposes, but that was so 2010!  It’s…

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Dynamics 365 Cloud migration

“You have your head in the clouds” It used to be a way of telling someone they are being impractical. They need to get out of their fantasy world and back to reality. What they are trying to achieve simply isn’t attainable… Oh how the times have changed. Cloud technology has transformed the world we…

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opportunity sales process dynamics 365

Sounds like a snack food (fruit roll-ups 365), although, I don’t think you would want to try to eat this.  All joking aside, we recently had a client ask us for a feature enhancement to their Dynamics 365 Sales opportunities and quotes to allow freight charges additionally at the opportunity and quote product line level. …

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business events dynamics 365

The relationship between Dynamics 365 for Finance and Operations and business applications is changing at an ever faster rate. The need to communicate with business processes automatically is an important part of every ERP system and has been an overall core requirement from day one. This requirement is never going to change, but how businesses…

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Predictive Analytics and Machine Learning Leader Microsoft

In somewhat predictable fashion, Microsoft is once again at the forefront of another 2020 Forrester report as a market leader. This time it is for Notebook-based Predictive Analytics and Machine Learning, hence the tongue-in-cheek first line of this post. There are probably two questions you are asking yourself right now: “How did I stumble upon…

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Asset Tracker PowerApp

Ready to go Mere minutes before the start of my first hack-a-thon, I sat in the deepest recesses of my basement; the main lights shut down in favor of a temporary single bulb, dangling above my desk, gently swaying back and worth. I thought to myself, “This seems like a proper hack environment!” I have…

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