Dynamics 365 Guides mixed reality

Nowadays it’s hard to know what is real and what is not especially in the realm of “Mixed Reality”.  Gamers have been using this technology for a while to enhance their gaming experience, however, recently Microsoft business applications have gotten into the game…pun intended.  With the latest version of D365 Finance & Operations, D365 Sales…

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Now that we’ve had the weekend to reflect on last week’s first-ever D365 Tech Connect, we’re still buzzing with excitement about how it went and for the future of the event. How we got here Ever since the Dynamics Tech Conference (hosted by Microsoft and then Dynamic Communities) stopped happening, the architects on our team…

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business events dynamics 365

It is time to shine some light on a lesser known tool in D365, the Business Event. The Business event has been around since early 2019 but somehow has managed to fly under the radar. It can be a very valuable tool in connecting D365 with a variety of external systems and resources. We are…

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Microsoft Inspire keynote satya nadella

So, once a year Microsoft holds a conference for their Partners across all disciplines and geographies called ‘Inspire’.  Most of us in the Partner community find this quite helpful for a few reasons: Understanding the product road map for the upcoming year Understanding long term plans and strategies for new products still on the drawing…

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power virtual agent logic d365

We all have experienced being on the receiving end of Customer Service horror stories. If you are like myself, I would prefer to self-service and seek out answers to my own questions rather than sit “on-hold” waiting for a live customer service representative.  If you have ever started a chat session with an agent on…

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iot alerts d365 customer service hub

In a world of “Internet of Things” (IoT), wouldn’t it be nice to be able to proactively service your customer’s needs almost without them knowing about it?  As our world is more connected than ever now, IoT provides service organizations abilities to monitor and identify equipment issues before they become even larger and more unmanageable. …

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bi and analytics gartner magic quadrant

For the 14th straight year, Microsoft has been named a Leader in Gartner’s Magic Quadrant for Analytics and Business Intelligence Platforms. Honestly, we’re running out of ways to describe this great achievement. Not only is Microsoft consistently in the Leader quadrant year after year, they are continually widening the gap between themselves and their next…

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PowerAutomate SMS Customer Case

One of the most common customer service practices is to notify the customer when they have submitted a new incident with the incident number and a message about the expected resolution time.  Historically this was done with an email sent to the customer’s email address for their tracking purposes, but that was so 2010!  It’s…

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Dynamics 365 Cloud migration

“You have your head in the clouds” It used to be a way of telling someone they are being impractical. They need to get out of their fantasy world and back to reality. What they are trying to achieve simply isn’t attainable… Oh how the times have changed. Cloud technology has transformed the world we…

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