Dynamics 365 – Send a Customer Case with Azure SMS

PowerAutomate SMS Customer Case

One of the most common customer service practices is to notify the customer when they have submitted a new incident with the incident number and a message about the expected resolution time.  Historically this was done with an email sent to the customer’s email address for their tracking purposes, but that was so 2010!  It’s…

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Dynamics 365 Connected Customer Service Example

iot alerts d365 customer service hub

In a world of “Internet of Things” (IoT), wouldn’t it be nice to be able to proactively service your customer’s needs almost without them knowing about it?  As our world is more connected than ever now, IoT provides service organizations abilities to monitor and identify equipment issues before they become even larger and more unmanageable. …

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Dynamics 365 Reality Check

Dynamics 365 Guides mixed reality

Nowadays it’s hard to know what is real and what is not especially in the realm of “Mixed Reality”.  Gamers have been using this technology for a while to enhance their gaming experience, however, recently Microsoft business applications have gotten into the game…pun intended.  With the latest version of D365 Finance & Operations, D365 Sales…

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The Transformative Power of AI in E-commerce: Exploring Dynamics 365 Commerce and Co-Pilot 

In recent years, the e-commerce landscape has witnessed a remarkable transformation, thanks to the advent of artificial intelligence (AI) technologies. AI has revolutionized various aspects of online retail, enhancing customer experiences and empowering businesses to streamline their operations.   In this blog post, we will explore four significant ways AI is transforming e-commerce: AI Copywriting, Chatbots…

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Lotteries and Data – Top Three Needs, One Solution

Millions of transactions from secure Point of Sale devices occur 24 hours a day, 7 days a week – each containing vital information for analysis and reporting. Lottery organizations have long faced the product of disparate systems and data silos that prevent a “one source of truth” in data. Why is this important?  Faced with…

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Following the Path: Microsoft’s Artificial Intelligence Journey

Over the past 3 months, Microsoft has been shaking up the business world, making waves with Artificial Intelligence and looking to innovate how people use and interact with their software offerings. We briefly discussed Microsoft’s investment into OpenAI in an earlier blog, The Continuation of Artificial Intelligence in Microsoft, and boy howdy, have there been…

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The Continuation of Artificial Intelligence in Microsoft

Artificial Intelligence (AI) usage is continually increasing in the world around us. Whether it’s people posting AI filters of what they would look like in the 1800s on Facebook, to using AI for professional uses such as content writing, graphic creations, etc. With its rise in popularity, it is important to stay up to date…

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