Azure/Power Platform
Dynamics 365 – Send a Customer Case with Azure SMS
One of the most common customer service practices is to notify the customer when they have submitted a new incident with the incident number and a message about the expected resolution time. Historically this was done with an email sent to the customer’s email address for their tracking purposes, but that was so 2010! It’s…
Read MoreDynamics 365 Connected Customer Service Example
In a world of “Internet of Things” (IoT), wouldn’t it be nice to be able to proactively service your customer’s needs almost without them knowing about it? As our world is more connected than ever now, IoT provides service organizations abilities to monitor and identify equipment issues before they become even larger and more unmanageable. …
Read MoreDynamics 365 Reality Check
Nowadays it’s hard to know what is real and what is not especially in the realm of “Mixed Reality”. Gamers have been using this technology for a while to enhance their gaming experience, however, recently Microsoft business applications have gotten into the game…pun intended. With the latest version of D365 Finance & Operations, D365 Sales…
Read MoreFactory of the Future: Exploring Sensor Data Intelligence for Microsoft Dynamics 365 Supply Chain Management
As the manufacturing world looks to improve the resilience of its supply chain, an important aspect to consider in the process is the reliability and predictability of its assets and infrastructure. Sensor Data Intelligence from Microsoft seeks to help bridge the gap and equip organizations with the capabilities needed to build on the IoT (Internet…
Read MoreThe Transformative Power of AI in E-commerce: Exploring Dynamics 365 Commerce and Co-Pilot
In recent years, the e-commerce landscape has witnessed a remarkable transformation, thanks to the advent of artificial intelligence (AI) technologies. AI has revolutionized various aspects of online retail, enhancing customer experiences and empowering businesses to streamline their operations. In this blog post, we will explore four significant ways AI is transforming e-commerce: AI Copywriting, Chatbots…
Read MoreLotteries and Data – Top Three Needs, One Solution
Millions of transactions from secure Point of Sale devices occur 24 hours a day, 7 days a week – each containing vital information for analysis and reporting. Lottery organizations have long faced the product of disparate systems and data silos that prevent a “one source of truth” in data. Why is this important? Faced with…
Read MoreMicrosoft’s Data Certifications and Regulations for Renewable Energy Firms
It’s 10am on a Monday – that deadline for the permitting on the new construction site is due by noon. Everything was running smoothly until you got an email from your boss (one of the other 10 people in the company) with an urgent ask to confirm that your data security meets regulatory compliance because…
Read MoreMajor Improvements Coming to Microsoft Productivity and Business Applications (Release Wave 1)
For the past 40 years, the user experience and core process flows of business applications including ERP, CRM, and more have remained somewhat stagnant. Don’t you think it’s time for a change? With the announcement of Release Wave 1 being executed worldwide throughout the month of April, it’s evident that Microsoft thinks the time to…
Read MoreFollowing the Path: Microsoft’s Artificial Intelligence Journey
Over the past 3 months, Microsoft has been shaking up the business world, making waves with Artificial Intelligence and looking to innovate how people use and interact with their software offerings. We briefly discussed Microsoft’s investment into OpenAI in an earlier blog, The Continuation of Artificial Intelligence in Microsoft, and boy howdy, have there been…
Read MoreThe Continuation of Artificial Intelligence in Microsoft
Artificial Intelligence (AI) usage is continually increasing in the world around us. Whether it’s people posting AI filters of what they would look like in the 1800s on Facebook, to using AI for professional uses such as content writing, graphic creations, etc. With its rise in popularity, it is important to stay up to date…
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