Azure/Power Platform
The “Power” of Dynamics 365 Power Virtual Agents (PVA)
We all have experienced being on the receiving end of Customer Service horror stories. If you are like myself, I would prefer to self-service and seek out answers to my own questions rather than sit “on-hold” waiting for a live customer service representative. If you have ever started a chat session with an agent on…
Read Full PostCopiloting Dynamics 365: Revolutionizing AP Automation
In the ever-evolving landscape of business technology, automation is no longer a luxury—it’s a necessity. Microsoft has introduced out-of-the-box Accounts Payable (AP) Automation within Dynamics 365, marking a significant leap forward in streamlining financial processes. This new feature aims to save businesses valuable time and reduce costs by minimizing manual entry and errors. Let’s dive…
Read Full PostDynamics 365 – Send a Customer Case with Azure SMS
One of the most common customer service practices is to notify the customer when they have submitted a new incident with the incident number and a message about the expected resolution time. Historically this was done with an email sent to the customer’s email address for their tracking purposes, but that was so 2010! It’s…
Read Full PostFactory of the Future: Exploring Sensor Data Intelligence for Microsoft Dynamics 365 Supply Chain Management
As the manufacturing world looks to improve the resilience of its supply chain, an important aspect to consider in the process is the reliability and predictability of its assets and infrastructure. Sensor Data Intelligence from Microsoft seeks to help bridge the gap and equip organizations with the capabilities needed to build on the IoT (Internet…
Read Full PostLet’s Talk Power Automate
We recently had a client request an enhancement for their Dynamics 365 Sales opportunities and quotes to include freight charges at the product line level. While standard Dynamics 365 includes freight amounts at the Opportunity and Quote levels, our solution showcased below requires extending this functionality. Using Power Automate and Dataverse (formerly CDS), we implemented…
Read Full PostMulti-Factor Authentication (MFA) is Required by Microsoft for Azure Users
Microsoft has recently announced a significant security update in their latest blog post, “Microsoft will require MFA for all users in Azure” While the article touches on the changes, it doesn’t fully dive into the specifics or the broader impact it has on users. In this post, we will explore additional sources to provide an…
Read Full PostSetting up PowerApps Canvas with Dynamics 365 Data
In a rapidly evolving world of how data is collected and processed, Microsoft has focused on a multitude of strategies to assist organizations to stay ahead of the curve. One such approach is the “Low code – No code” technology that empowers functionally oriented power users to build quality applications that can help rapidly adapt…
Read Full PostThe Gates to Dynamics – ENTRA The Future of User Administration
Microsoft Entra is a comprehensive identity and network access solution designed to protect identities, secure access, and enforce security policies across your entire environment. It includes Microsoft Entra ID, a cloud-based identity and access management (IAM) solution that enables seamless and secure authentication for employees accessing external resources like Microsoft 365, Dynamics 365, and other…
Read Full PostBuilding Dynamics 365 Integration Between Field Service And Finance & Supply Chain Using Dual-Write
After multiple years of a natural yet sometimes painful growth, the Dual Write integration components between Dynamics 365 Customer Engagement and Finance & Supply Chain siblings hit the maturation stage. This blog will focus on some of the basic details encountered during the last few years of customer engagements implementing D365 Field Service along with…
Read Full PostMicrosoft Named Leader in IDC MarketScape Worldwide Saas and Cloud-Enabled Large Enterprise ERP Vendor Assessment
Technological innovation and advancements are consistently bringing more and more solutions to the digital world for businesses, making it difficult to choose which is the right fit for organizational decision-makers. Because of this, analysts are continually reviewing ERP companies by creating structured guidelines that must be met by these vendors to qualify as top contenders…
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