Microsoft Named Leader in IDC MarketScape Worldwide Saas and Cloud-Enabled Large Enterprise ERP Vendor Assessment

Technological innovation and advancements are consistently bringing more and more solutions to the digital world for businesses, making it difficult to choose which is the right fit for organizational decision-makers. Because of this, analysts are continually reviewing ERP companies by creating structured guidelines that must be met by these vendors to qualify as top contenders…

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Microsoft is ‘Chipping’ into Artificial Intelligence 

At Microsoft’s Ignite conference in November, they announced two artificial intelligence chips that they are releasing. The first being ‘Maia 100’ which is an AI graphics processing unit optimized for Artificial Intelligence tasks and generative AI, and the second chip is a Cobalt 100 Arm chip which is aimed at general computing tasks on the…

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Microsoft Named a Leader in Magic Quadrant: Product-Centric Enterprises 

As we head into 2024, it’s important to take some time and reflect on the accomplishments of the year prior. Microsoft has continued to accumulate recognition for their accomplishments within the ERP technology space and were recently recognized as a leader in Gartner’s Magic Quadrant – Cloud ERP for Product-Centric Enterprises.   According to Gartner,…

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Dynamics 365 – Send a Customer Case with Azure SMS

PowerAutomate SMS Customer Case

One of the most common customer service practices is to notify the customer when they have submitted a new incident with the incident number and a message about the expected resolution time.  Historically this was done with an email sent to the customer’s email address for their tracking purposes, but that was so 2010!  It’s…

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Dynamics 365 Connected Customer Service Example

iot alerts d365 customer service hub

In a world of “Internet of Things” (IoT), wouldn’t it be nice to be able to proactively service your customer’s needs almost without them knowing about it?  As our world is more connected than ever now, IoT provides service organizations abilities to monitor and identify equipment issues before they become even larger and more unmanageable. …

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Dynamics 365 Reality Check

Dynamics 365 Guides mixed reality

Nowadays it’s hard to know what is real and what is not especially in the realm of “Mixed Reality”.  Gamers have been using this technology for a while to enhance their gaming experience, however, recently Microsoft business applications have gotten into the game…pun intended.  With the latest version of D365 Finance & Operations, D365 Sales…

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The Transformative Power of AI in E-commerce: Exploring Dynamics 365 Commerce and Co-Pilot 

In recent years, the e-commerce landscape has witnessed a remarkable transformation, thanks to the advent of artificial intelligence (AI) technologies. AI has revolutionized various aspects of online retail, enhancing customer experiences and empowering businesses to streamline their operations.   In this blog post, we will explore four significant ways AI is transforming e-commerce: AI Copywriting, Chatbots…

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Lotteries and Data – Top Three Needs, One Solution

Millions of transactions from secure Point of Sale devices occur 24 hours a day, 7 days a week – each containing vital information for analysis and reporting. Lottery organizations have long faced the product of disparate systems and data silos that prevent a “one source of truth” in data. Why is this important?  Faced with…

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