Dynamics 365 Customer Service Knowledge Base

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Knowledge is Power! How do you manage your knowledge in your customer service organization and get this in the hands of your customers?  This is a problem that has presented itself to many service providers for many years.  What about those “special” cases that took you so much time to solve a problem or a…

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Microsoft Named Leader in IDC MarketScape Worldwide Saas and Cloud-Enabled Large Enterprise ERP Vendor Assessment

Technological innovation and advancements are consistently bringing more and more solutions to the digital world for businesses, making it difficult to choose which is the right fit for organizational decision-makers. Because of this, analysts are continually reviewing ERP companies by creating structured guidelines that must be met by these vendors to qualify as top contenders…

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Retail Advancements Made Possible by Microsoft D365 Copilot

The retail industry is booming and businesses are leveraging technology to navigate the ever-changing industry challenges. Microsoft has certainly taken notice and has continued to invest in developing and providing solutions powered by Microsoft Cloud for Retail. By applying recent developments in Microsoft D365 Copilot to business applications often utilized in the retail space (such…

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Microsoft is ‘Chipping’ into Artificial Intelligence 

At Microsoft’s Ignite conference in November, they announced two artificial intelligence chips that they are releasing. The first being ‘Maia 100’ which is an AI graphics processing unit optimized for Artificial Intelligence tasks and generative AI, and the second chip is a Cobalt 100 Arm chip which is aimed at general computing tasks on the…

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Microsoft Dynamics 365 10.0.38 is Now Generally Available. Now What?

As of yesterday, January 11th, 2024, Microsoft Dynamics 365 Version 10.0.38 is now generally available and you may be asking yourself, ‘what does that mean for me?’ As a refresher, Version 10.0.38 is meant to act as a transition release for version 10.0.39 (the ‘April’ release), which is the first service update that’s released under…

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Microsoft Named a Leader in Magic Quadrant: Product-Centric Enterprises 

As we head into 2024, it’s important to take some time and reflect on the accomplishments of the year prior. Microsoft has continued to accumulate recognition for their accomplishments within the ERP technology space and were recently recognized as a leader in Gartner’s Magic Quadrant – Cloud ERP for Product-Centric Enterprises.   According to Gartner,…

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