Large ERP implementations require large amounts of trust. A new customer must believe their partner will successfully implement the system to fully meet needs.
However, on occasion, a new customer will choose a partner that isn't a good fit, which can lead to a failed or incomplete implementation. Recognizing this issue is the first step in saving your project.
The good news is, we’re experienced in project recovery.
At Ellipse Solutions, we take pride in having many years of experience in Microsoft Dynamics AX and Dynamics 365 for Operations, as well as having years of practice in many different industries. This makes us a capable and trustworthy partner for Microsoft Dynamics customers. Approximately 50% of our customer base came from implementations initiated by other partners and saved through our project recovery service. And, only a single end-user Dynamics customer has elected to move from Ellipse Solutions to another partner.
With this extensive background, we have been able to leverage our skills to assist customers who are having a poor experience with their current Microsoft Dynamics AX or Dynamics 365 for Operations partner. This could be due to a partner with poor knowledge of Microsoft Dynamics, or even having a lack of experience in the customers' particular industry.
Some red flags to pay attention to include:
- Partner never completed a full discovery
- Lack of strategic approach
- Missed deadlines and budget checkpoints
- Consultants trigger-happy to suggest customizations for all of the business challenges
- Proposed ROI is not materializing
- Finding numerous examples of standard Microsoft Dynamics AX or Dynamics 365 for Operations features missing from your implementation
When it comes to implementing Microsoft Dynamics AX or Dynamics 365 for Operations, it’s important to realize that one size does not fit all. Every business is different. Make sure your solution is tailored to fit your needs with project recovery from Ellipse Solutions!